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FAQs

SIZING
What are your hat sizes?
Our hats are considered a "One Size Fits Most" hat size. This means that our hats will fit most people's head sizes. Generally speaking if your hat size is between 6-5/8 to 7-3/4 (Small to Extra Large) our hats will fit your head no problem.

How do I know what hat size my head is?
If you don't already know your hat size, please click here to view a sizing chart that can help you figure out what size you are. If your hat size falls between Small to Extra Large on this chart, our hats should fit you. However, every head shape is different so it's best to order one, try it on and see how you like it. If for some reason you don't love it, then you may return it for a refund. See our Policies page for more details about returns and refunds.


ORDERS
I made a mistake on my order. What can I do?
When you placed your order you should have received an order confirmation via email. In this order confirmation, you should have the option to login to your account and edit your order. However, once your order has been shipped, you will no longer be able to edit it. You may also send an email to help@movihats.com for assistance.

Do you ship internationally?
Yes! International orders typically deliver within 10-14 business days but are not guaranteed to do so. Some countries may take longer. We are not responsible for any delays in shipping due to customs.

Your order may be subject to duties and/or taxes, any fees are the responsibility of the customer upon delivery. We do not have any control over these fees and cannot change the declared value of an order.

I can't find my package. What can I do?
We are sorry to hear you are having issues with the delivery of your order! At times we have seen a package be marked delivered up to 48 hours before it arrives. During this time we suggest contacting your local postman or post office because they usually remember if the package was delivered or not, and could possibly even know where it could be. We would also recommend checking with your neighbors to see if the package could have accidentally been delivered to someone else.

If your package is not found, please email help@movihats.com letting us know you have already checked with your neighbors/postman/post office so we can further help you!

I received the wrong item. How do I fix this?
We are so sorry for the mix-up. Please send an email to help@movihats.com so we may further assist you.

I received a damaged item. How can I fix this?
We are so sorry that you were sent a damaged item. Please send an email to help@movihats.com with a picture of the damage so we may further assist you.


SHIPPING
Do you expedite shipping?
Unfortunately, at this time we do not have an expedited shipping option and are unable to make any guarantees for an exact delivery date. However, we do our best to process orders and ship them to our customers as quickly as we can!

All orders are shipped via the US Postal service which on average takes 2-7 days to deliver to US addresses, depending on where you live. Orders placed during sales + new releases may take a few additional days for shipping + processing. For extenuating circumstances, where your order just can't wait, please send an email to help@movihats.comfor further assistance.

How long does shipping take?
All orders are shipped via the US Postal service which on average takes 2-7 days to deliver to US addresses, depending on where you live. International orders can take up to 1-2 weeks, or even longer, also depending on where you live. Orders placed during sales or new releases may take a few additional days for shipping and processing.

Do you ship internationally?
Yes! International orders typically deliver within 10-14 business days but are not guaranteed to do so. Some countries may take longer. We are not responsible for any delays in shipping due to customs.

Your order may be subject to duties and/or taxes, any fees are the responsibility of the customer upon delivery. We do not have any control over these fees and cannot change the declared value of an order.


RETURNS
Can I return my item for a refund?
In some cases you might decide that your MOVI Hat just doesn't fit or look the way you would like it to. We get it. We are super particular about how things look too and understand everyone has different styles and tastes. This is why we allow you to return your unworn and unused merchandise for up to 14 days after it was delivered to you for a refund - less shipping costs. Once we have received your items, we will inspect them for any signs of wear, use, or damage. We do not refund shipping fees. If an item is found to be used, worn, or damaged, then the items will be shipped back and no refund will be issued, including shipping costs. We reserve the right to refuse a refund on product for hygienic reasons or if the product appears to be damaged by the customer. Please note that all shipping costs related to a return/exchange is the customer's responsibility. Also, please be sure to include your name and your order number in your return so the refund can be issued to the correct customer. Please allow 1-2 weeks for processing.

Send Returns to:
MOVI Returns
4541 N 425 E
Provo, UT 84604
.

If a package is received with insufficient postage, the amount due will be deducted from the refund total. We are not responsible for any lost returned packages and we highly recommend keeping your tracking number and purchasing insurance.

Can I return an item I bought on sale?
All sale items are final. Sales include but are not limited to gift cards, coupon codes, and of course any items directly on sale. Any purchases made during a sale or with a discount code or gift card code of any sort cannot be returned or exchanged. No exceptions. Exchanges may be allowed on a case-by-case basis, but never on items that are on closeout.

How long will it take for my refund to process?
Please allow 1-2 weeks for processing once we receive your returned item.

Can I exchange my order?
Change your mind? No problem. You may exchange your unworn and unused merchandise for up to 14 days after your merchandise was delivered. Simply send an email to exchange@movihats.com and we will help you coordinate your exchange. Please note that all shipping costs related to an exchange is the customer's responsibility.

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